Help
The most common questions about GezPlan, answered.
Getting started
How do I join a trip?
Ask the person who created the trip for the 8-character invite code. On GezPlan's home screen, type it into Join by code and tap Join.
How do I invite friends to a trip?
The invite code is on the card at the top of the trip screen. Tap the code to open your phone's share menu, then send it through WhatsApp or any other app.
Is GezPlan free?
Yes. On the free plan you can have up to 2 active trips that you created, and up to 10 photos per trip. Joining trips created by others and archived trips don't count toward that limit. Premium, with extras like unlimited trips and photos, is on the way and can't be purchased yet.
Can I use it on iPhone?
Not yet. GezPlan is only available for Android, on Google Play.
Expenses
I entered an expense wrong. How do I fix it?
Expenses can't be edited. The person who added the expense can delete it with the ✕ on the right of its row and add the correct one. Only the person who added an expense can delete it.
How do I split an expense among only some people?
When adding an expense, tap the Included row below the categories and deselect the people who weren't part of it. Everyone is included by default. This arrived in version 1.2.4. If you don't see it, update the app on Google Play.
Someone else paid. What should I do?
In GezPlan, the person who adds an expense counts as the one who paid. Whoever paid should add the expense, so the balances come out right.
Where can I see who owes whom?
The Expenses tab shows everyone's balance and a Payment plan. The plan tells you who should send how much to whom, settling the debts in as few payments as possible.
I tapped "Paid" by mistake.
In the Expenses tab, find the payment under Payments made and tap Undo. Only the person who made or received the payment can undo it.
Trips and members
Why was my trip archived?
Two days after the trip date, the trip is archived automatically the next time the person who created it opens the app. Archived trips are read-only for everyone, so nothing can be added or edited. Use the Unarchive button inside the trip to bring it back.
How do I leave a trip?
Tap the door icon at the top right of the trip screen and confirm Leave trip. After you leave, you can't see that trip's lists, expenses or chat. The icon is only shown to members; the person who created the trip (the admin) can't leave it.
What happens if I delete an archived trip?
The 🗑️ icon in your past trips removes the trip from your list only. It stays as it is for the other members.
Who can see My bag?
My bag in the List tab is your personal packing list and only you can see it. Everyone in the trip can see the shared list.
Account and settings
I forgot my password.
On the sign-in screen, tap Forgot password and enter your email. We'll send you a link to reset it. If it's not in your inbox, check your spam folder.
How do I change the app's language?
Go to the My Profile tab and pick Türkçe or English under Language.
How do I delete my account?
My Profile → Account → Delete my account. The steps and what gets deleted are on the account deletion page. Keep in mind that trips you created are deleted for the other members too.
How is my data used?
What we collect and who it's shared with is in the privacy policy. We don't sell your data.
Notifications, photos and permissions
I'm not getting reminders.
Reminders only come for trips that have a date: 1 week, 3 days and 1 day before, and on the day of the trip. For now, reminders only go to the phone of the person who created the trip, not to members who joined. Make sure notifications are allowed for GezPlan in your phone's settings. Battery saver mode can also delay them.
The weather doesn't show up.
Weather needs location permission. If you didn't allow it, you can turn it on for GezPlan in your phone's settings. Your location is only used to fetch the current weather and isn't stored.
My photo won't upload.
Photos can be up to 8 MB and must be JPEG, PNG, WebP or HEIC. On the free plan a trip can hold up to 10 photos. Also check your internet connection.
Didn't find your answer?
Email us. Include your phone model, the screen where the problem shows up and a screenshot if you can, so we can help faster. You can also write to us from Send feedback / suggestion in the app.